Frequently Asked Questions

Browse the available rentals online, choose your event date and time, and follow the Inflatable Office booking steps. A 50% deposit secures an advance reservation. Last-minute bookings must be paid in full.

The remaining balance is due 24 hours before delivery. If you want to pay the balance in cash, notify Salty Air in advance and have the exact amount available at delivery.

Booking at least three days ahead is recommended, especially for summer weekends. Availability is always based on your selected event date and the current Inflatable Office inventory.

More than five days before the event, the deposit is eligible for a full refund. Within five days, the deposit is non-refundable but may be returned as a Salty Air booking credit valid for one year. Weather rescheduling requires at least 24 hours’ notice before scheduled delivery. See the Rental Agreement for the complete terms.

No. Customer pickup is not available. Salty Air delivers, sets up, and retrieves the rented equipment.

Standard Rental means up to 8 hours of actual event use. Eligible residential rentals include free overnight / next-morning pickup at no additional charge. Free overnight is a pickup benefit and does not convert Standard Rental into a 24-hour rental.

No. Free overnight is available only for eligible residential rentals. It is not available for park, church, or event-location rentals that require delivery and retrieval within scheduled time windows.

Yes, when scheduling allows. A $50 same-day pickup fee applies.

Inflatable Office calculates delivery from Salty Air’s location: 0–10 miles is free; 11–20 miles is $35; 21–30 miles is $60; 31–35 miles is $85; 36–40 miles is $110; and 41–45 miles is $140. Locations beyond 45 miles are generally restricted and are not normally serviced.

Yes. The rental subtotal minimum is $200 for 0–30 miles, $250 for 31–40 miles, and $300 for 41–45 miles. Delivery fees do not count toward the minimum rental subtotal.

Yes, when the location and equipment are suitable. Rentals requiring a scheduled delivery and pickup window have a $75 scheduled-window fee and are not eligible for overnight pickup. Customers are responsible for required permits and venue approvals. Contact Salty Air before booking so power, access, anchoring, and timing can be confirmed.

Salty Air is based in Herriman and serves eligible locations across the surrounding Salt Lake Valley and nearby communities. Delivery availability and fees are determined by the event address. Visit the Service Area page or use the delivery-area checker on a rental page.

Customers must provide a safe, unobstructed route and a suitable, level setup area that can accommodate the rented equipment and its required clearance. Product-specific space and access requirements control; contact Salty Air if you are unsure.

Customers must provide an appropriate dedicated electrical source within the required distance. Blower and circuit requirements depend on the rented equipment, so the product information, booking details, and Salty Air’s setup instructions control.

Only for a rental booked for wet use. Customers must provide a working garden hose that reaches the setup area. Water is not required for dry-use rentals, and water may never be used on dry-only equipment.

Grass is generally anchored with stakes. Approved hard-surface or indoor setups may require appropriate alternate anchoring and additional fees. Tell Salty Air the exact surface when booking; the setup must remain properly anchored and may not be moved after installation.

Salty Air cleans and sanitizes rental equipment after each rental and inspects equipment before use.

Inflatables must not be used when sustained winds reach 15 mph or gusts reach 20 mph. Stop use immediately during lightning, thunder, heavy rain, or other unsafe conditions. Follow the emergency steps on the Safety Rules page.

Yes. A responsible adult age 18 or older must actively supervise inflatable use at all times and enforce the posted and provided safety rules.

Stop use immediately and contact Salty Air. Do not attempt repairs or move the equipment. Customers are responsible for damage caused by misuse; complete equipment-care and damage terms are in the Rental Agreement.