Frequently Asked Questions

Start with the children’s ages, your available setup space, and whether you want water play. A bounce-and-slide combo offers multiple activities in one inflatable, while a standalone slide focuses on sliding fun. If you’re unsure, send us your event date, age range, approximate guest count, and a photo of the setup area. We’ll help you narrow it down.

Check the setup-space requirements on the rental’s product page—not just the inflatable’s dimensions. You’ll need a clear delivery route and room around and above the equipment. Measure your gate opening and check for branches, overhead wires, and other obstacles. Send us photos and measurements before booking if space or access is tight.

The best fit depends on the specific equipment and the children’s ages, heights, and abilities. Let us know who will be using it so we can recommend an appropriate option. Children of substantially different sizes should take separate turns, and an adult must supervise use throughout the rental.

Capacity varies by unit and participant size. Follow the equipment’s posted limits and the instructions provided during setup. Your total party attendance is different from the number allowed on the inflatable at one time—larger groups will need to take turns.

Adult use depends on the specific unit’s manufacturer limits. Let us know before booking if adults plan to participate so we can confirm which options are suitable.

Wet and dry options depend on the selected unit. Check the product listing and choose your intended use when booking. If you want to change between wet and dry use later, contact us before delivery so we can confirm suitability and prepare the setup correctly. Do not add water to a dry rental without approval.

Browse our rentals, choose your event date and times, and complete the online reservation steps. A 50% deposit secures an advance reservation. Last-minute bookings require full payment. Contact us if you need help selecting equipment or confirming a special setup.

The remaining balance is due at least 24 hours before delivery. If you would like to pay the balance in cash, notify us in advance and have the exact amount available at delivery.

We recommend booking at least three days ahead and earlier for popular summer weekends and holidays. Availability depends on your event date and the selected equipment. Planning something last-minute? Contact us directly and we’ll check what’s available.

Cancellations more than five days before the event qualify for a full deposit refund. Within five days, non-weather cancellations receive a booking credit valid for one year, subject to the cancellation cutoff. Weather rescheduling requires at least 24 hours’ notice before scheduled delivery. Not loving the forecast? If rain or cool weather is in the forecast but conditions aren’t unsafe, you can move your party to another available date or keep your deposit as a booking credit good for one year, at no charge, as long as you let us know at least 24 hours before delivery. The cancellation cutoff is the day before scheduled delivery. Later cancellations and cancellations after delivery are subject to the restrictions in our agreement. If Salty Air cancels because of unsafe weather, the agreement provides a choice of a full refund or a one-year booking credit. Review the Rental Agreement for complete terms, including company cancellations and early retrieval. Temperatures below 45°F count as unsafe weather.

Standard Rental offers all-day use with a free Overnight option for eligible residential yards. Select Overnight when booking to request included next-morning pickup. Next-morning pickup does not include a second day of play; additional-day use costs extra. Overnight is not available for parks, churches, or event locations that require delivery and retrieval within scheduled windows.

Enter your actual event start and end times—not your preferred delivery and pickup times. We schedule delivery so your rental is ready before your event begins and may arrive several hours early. We confirm your delivery window the day before.

Yes, when scheduling allows. Contact us to arrange same-day pickup before your event.

Delivery is calculated from Salty Air’s location. Delivery charges do not count toward the minimum rental subtotal. Locations beyond 45 miles are generally restricted and are not normally serviced. Enter your event address during booking to check availability and delivery pricing.

Yes, when the location and equipment are suitable. Contact us before booking with the venue’s access hours, event times, setup surface, power availability, and any permit or insurance requirements. Rentals requiring scheduled delivery and pickup windows have a $75 scheduled-window fee and are not eligible for overnight pickup. Customers are responsible for required permits and venue approvals.

We’re based in Herriman and deliver to eligible locations across the surrounding Salt Lake Valley and nearby communities. Availability and delivery fees depend on the event address. Visit our Delivery and Service Area page or check your address during booking.

We handle delivery and pickup for every rental, so you don’t need to arrange transportation. Professional setup and takedown are included with inflatables. Tables and chairs are delivered stacked as close to your setup area as our dolly can reach, and full setup and takedown are available for $2 per item when arranged in advance.

Clear the delivery path and setup area of furniture, toys, branches, pet waste, and other obstacles. Unlock gates, secure pets, and turn off sprinklers in the setup area for the rental period, including overnight. Have the agreed electrical outlet accessible and, for wet rentals, a working garden hose that reaches the setup area.

Gate and access requirements vary by inflatable. Measure the narrowest opening along the entire delivery route, including tight turns. We cannot carry our heavy inflatables over stairs. Tell us about slopes, narrow gates, or other access concerns before booking, and send photos if you’re unsure.

Select the actual setup surface when booking, such as grass or concrete. Grass setups generally use stakes. Hard-surface, indoor, artificial-turf, and grass-without-stakes setups use sandbag anchoring with an additional fee, as explained below. Tell us about artificial turf, septic systems, irrigation lines, underground utilities, or any area where staking is restricted. Contact us before changing the setup location or surface so we can confirm whether the new arrangement is suitable.

Yes. Sandbag anchoring is $6 per required anchor point, which includes two 50-pound sandbags—equivalent to $3 per bag. This fee covers preparation, loading, transportation, handling, and anchoring. Sandbags are used for hard surfaces, indoor setups, artificial turf, and grass where stakes cannot be used. The total depends on the inflatable’s anchoring requirements and is included in your quote before you complete your reservation. Grass setups using stakes have no additional anchoring fee.

If your setup surface changes, let us know before delivery so we can plan the right anchoring. If we approve a change to stakes before the sandbags are loaded, we can remove the sandbag fee. If we arrive with sandbags for your selected setup surface and you choose to move the inflatable to grass where stakes can be used, the sandbag fee still applies—even if the sandbags are no longer needed. The fee covers preparation, loading, transportation, and handling in addition to anchoring. All setup changes are subject to our approval.

Provide a suitable dedicated electrical supply for the selected equipment. Check your rental’s power requirements and contact us before booking if the outlet is distant or you plan to use a generator. Use only the extension cords supplied by Salty Air; generator use requires advance approval. For wet rentals, provide a working garden hose that reaches the setup area. Dry rentals do not need water, and water must never be used on dry-only equipment.

No. Leave the inflatable, blower, cords, and anchoring in the positions established during setup. If something needs to be adjusted, just contact us and we’ll help.

We drop them off neatly stacked as close to your setup area as our dolly can easily reach. If there are stairs, a long walk, or you’d like them set out and stacked again after your event, add our setup and takedown service for $2 per item when you book. Just let us know about any stairs ahead of time.

Yes! We offer dry indoor rentals during colder months in approved spaces such as church gyms, school gyms, and event centers. Outdoor setups require temperatures of at least 45°F throughout setup, use, and pickup, with no snow or ice in the setup area or access path and otherwise suitable weather. Contact us before booking an indoor event so we can check the space, ceiling clearance, and access requirements and help you choose an inflatable that fits. Photos are helpful but optional. Outdoor dry rentals are still available in the fall while the weather cooperates. See our indoor rentals page for details.

Contact us as early as possible so we can discuss the forecast and your options. Weather-related changes follow our cancellation and rescheduling policy. Let us know about changes as early as you can so we can review the setup and arrive prepared. Salty Air may delay or decline setup when conditions are unsafe.

Stop use when sustained winds reach 15 mph or gusts reach 20 mph, or sooner if conditions become unsafe. Stop use immediately during thunder, lightning, or heavy rain. Have everyone exit the inflatable, follow the shutdown instructions provided during setup, and contact Salty Air. Observe the equipment-specific wind limits and any stricter instructions provided for your rental. Do not resume use while conditions remain unsafe or remove the equipment’s anchors. Review our Safety Rules before your event.

Just contact us before delivery. A change may be possible if your selected inflatable is suitable for dry use. We’ll confirm whether the equipment and setup can accommodate the change.

After rentals, we unroll our inflatables for thorough cleaning, including vacuuming, washing, and sanitizing as appropriate. We allow them to dry fully before rolling and storing them. During setup, we inspect the equipment and complete any touch-up cleaning needed before your event.

Yes. A responsible adult age 18 or older must actively supervise inflatable use throughout the rental. The supervising adult must enforce the equipment’s capacity limits and the safety instructions provided during setup. Keep children of substantially different sizes in separate groups.

Stop use immediately, have everyone exit the inflatable, and contact Salty Air. Do not attempt repairs, move the equipment, or adjust the anchoring. We’ll help you determine the next steps. Equipment-care responsibilities and damage terms are explained in the Rental Agreement.

Yes. Salty Air Party Rentals carries business liability insurance. If your venue requires proof of insurance or specific documentation, let us know before booking so we can review its requirements.

Send us the venue’s insurance requirements, event date, and location before booking. We’ll confirm what documentation can be arranged through our insurance provider. Requirements to name a venue as an additional insured must be reviewed separately; please allow time for processing.